Shipping Policy
At Frost Buddy, we ensure your order is handled with care from purchase through delivery. Below is a detailed overview of our shipping process, fees, and how we manage delivery to meet your expectations.
Order Processing
After placing your order, we confirm payment and verify inventory before starting processing. This includes carefully reviewing, picking, and packing your items for shipment. Processing generally takes 1-3 business days. Please note that orders placed on weekends, holidays, promotional periods, or during times of high demand may experience delays beyond this timeframe.
Shipping Options and Fees
Shipping methods and fees depend on the destination, order contents, and selected shipping service. All shipping charges and available delivery options are clearly shown at checkout. When a shipping promotion applies, eligibility rules and any exclusions will be specified within the offer details.
Delivery Timeframes
Once processing is complete, shipment delivery typically requires 5-10 business days. These times are estimates and may vary due to external factors such as carrier operations, weather, customs inspections, or other local conditions. We provide tracking numbers when available to help you monitor your package’s progress. However, please allow some time for tracking updates to appear after your package has been handed to the carrier.
Shipping Address Accuracy
Before confirming your order, verify your shipping address carefully to prevent delays or delivery issues. Incorrect or incomplete addresses can result in late delivery, non-delivery, or return of your package. If you notice an error after ordering, contact Frost Buddy promptly via our Contact Us page. While we strive to assist, address changes cannot be guaranteed once processing or shipment has begun.
Tracking and Addressing Delivery Issues
Use your tracking number to track the shipment’s progress. If your order is delayed, marked delivered but cannot be found, or you face other delivery problems, please reach out through our Contact Us page. We may ask for order and shipping details to help investigate and resolve the matter effectively.
Lost or Damaged Shipments
If your package arrives damaged or you suspect it is lost, notify Frost Buddy immediately via the Contact Us page or by emailing munozelora0891@hotmail.com. Please keep all packaging and provide photos or relevant information to assist with our evaluation. We will guide you through next steps according to our policies.
International Orders
For shipments outside the United States, additional customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country’s rules. These charges are usually the recipient’s responsibility unless otherwise indicated at checkout. Customs inspections and local procedures can also impact delivery times.
Multiple Shipments and Product Availability
Some orders may be fulfilled in multiple shipments based on product availability and logistics. When this occurs, separate tracking information will be provided for each shipment. If any item becomes unavailable after your purchase, Frost Buddy will contact you to offer refund or substitution options.
Need Assistance?
If you have questions about your shipment or need support, please visit our Contact Us page and provide your order number and tracking details to help us assist you swiftly.